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Hers

Money-Back Guarantee - Terms and Conditions

1. Money-Back Guarantee for Weight 

If you do not lose at least 8% of your starting body weight after six months on a Hers weight-loss programme, you may be entitled to a refund. This guarantee is in addition to your statutory rights.

The refund is calculated pro-rata against the 8% target. For example, if you lost 6% you would receive a 25% refund; if you lost nothing you would receive a full refund; and if you lost 8% or more, no refund is due. A refund covers only the programme costs you paid for the first 180 days, not any optional retail products or one-off purchases.

Your starting body weight is the weight recorded in the app on Day 1, the date your first order is delivered. Your final body weight is the weight recorded in the app between Day 180 and Day 210.

To be eligible, you must:

  • have followed your prescribed Treatment Plan and your Clinician’s instructions for the full 180-day period (you may remain on the same dose where a Clinician has approved this);

  • not have used any prescription weight-loss medication, including Orlistat, Mysimba or a GLP-1 medicine such as Ozempic, Saxenda, Mounjaro, Wegovy or Foundayo, in the 12 months before you started with Hers;

  • be on a standard four-week dosing schedule throughout; the guarantee does not apply to maintenance doses or to extended six-week dosing intervals; and

  • have lost less than 8% of your starting body weight, measured as above.

You are not eligible if you told us about earlier prescription weight-loss medication use when you joined, or if you are a returning customer who had a break of more than 28 days in your Hers treatment.

To claim, submit your request between Day 180 and Day 210 (counting from the date your first order was delivered) to support@forhers.co.uk, with your order number, a current full-length photograph in fitted clothing, and an up-to-date weight reading. We cannot accept a claim before Day 180, and a Clinician may ask you to complete a further photo or task in the app.

The following also apply:

  • you may claim this guarantee only once;

  • we pay any refund to your original payment method; and

  • we may decline a claim, or withhold this guarantee, where your weight readings are inconsistent, implausible or cannot be verified, or where we reasonably consider the offer is being exploited or a claim is not made in good faith. Giving false or incomplete information, including about earlier medication use, will invalidate your claim and may be a criminal offence.

2. Money Back Guarantee for Hair

If, after 180 days, you feel that you have seen no visible results, you may apply for our Money Back Guarantee.  If you meet the criteria, you may cancel your Hair subscription and we will refund the total you paid for your first 180 days. The following conditions apply:

  • the guarantee is available only if you cancel the plan altogether, and not if you switch medications;

  • you may claim it only once;

  • it does not apply under any offer that excludes the guarantee, and it does not apply to non-medicated products or to any programme other than Hair.

Additionally, to receive a refund, you must engage consistently with your treatment for at least 180 days and use it as directed; make your request within 180 to 210 days of the first shipment’s delivery, because a request outside that window will be rejected; and include at least six sets of monthly progress photographs taken at least 30 days apart from before using the treatment to day 180. Photos should show the front of your hair line, top of your scalp and any other areas of hair loss, using the same angle, lighting and camera settings.

We will assess your progress, and if we find you have no visible results, we will refund the value you have paid in the first 180 days only. We may withhold the guarantee from anyone who is exploiting the offer or who is not acting in good faith.